As Twitter continues to fight to stay prevalent among other types of social media, it has been working on some new changes that will make it so that businesses can find new uses for the platform. Since many businesses already use Twitter, Twitter has been working on building different features that can make it so that these businesses will be able to communicate and work with their customers while using this social media platform.
In their new update, Twitter has added a few new features that can make it so that businesses can more easily use their Twitter accounts as a place where customers can come for customer support. They have added a customer service tag that businesses can add to their account to designate which account (if they have multiple) is the one that provides support. They have also made the message button on business pages larger so that people can easily find this button. In addition to these other changes, they have added an area where businesses can show support hours and time zones so that people know when a good time to contact them is.
Twitter has seen more and more companies offering support through social media so this is really the next step to make it so that businesses will be able to use Twitter in a much better way. The goal of the new changes is to make it so that Twitter is a good social media site for businesses to give support from. With many businesses doing this and customers looking for new ways to get support, this may be the best way for Twitter to encourage people to keep their accounts or to make new ones.
For large businesses that may already have multiple accounts on Twitter, the new features will be perfect for directing customers to the right account to send questions to. Those smaller businesses, will be given new ways to interact with their customers and by listing service hours they can set specific times to employ someone to answer these messages. With the new updates to business Twitter accounts, businesses will yet another avenue to communicate with customers.