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Austin Plane Crash Plays Out On Social Media

67119420This morning, reports of a single-engin plane crashing into a building just north of Austin, Texas hit the airwaves and the web.  Local stations KXAN & KVUE in Austin had continuing live coverage of the crash with eyewitness reports.  And why eye-witness reports play a major part of how a story unfolds, social media users shared their views before any of the stations started covering the story. And as we have reported in the past, social media is changing the way we get our news.

While the story is still developing, here’s an overview of the story with how social media users have been reporting it. (more…)

Consumers Favor Companies Linked With Social Media

cc_matt_hamm_social_mediaIn their latest study The Center for Client Retention, found that consumers are more likely to favor companies that not only are on social media sites but those who engage with clients as well.  During the the study 55% of consumers said they felt positive about the company while a small 5% acted negative towards companies having social media.  The remaining 40% felt neutral. 

That’s significant that only 5% feel negative against the use of social media.  22 companies involved with the Fortune 500 provided the survey with critical information on their social media policies to find the difference of consumer expectation.  Nearly 27,000 consumers gave the survey feed back on their experiences with social media. (more…)

The Olympics & Social Media

olympicsWe are one day away from the start of the 2010 Winter Olympic Games in Vancouver.  And although social media has been around for a few years, this will be the most Tweeted, Facebooked, YouTubed Olympic games ever.

Soon we could see well-known American speedskater Apollo Ohno or skier Lindsey Vonn breaking world records.  Both athletes have Twitter accounts that they actually run themselves.  However there is a bit of confusion on if the athletes will be able to tweet or use any social media for that matter.  (more…)

Twitter Numbers Out Of Control

tweetcounterA good portion of Twitter users are experiencing a bug which shows they have a significatly more number of tweets than that actually do.  The company says they are aware of the problem and are now urgently working on taking care of the issue.

Some Twitter users reported this to the company early last week and the company said, “This bug is a low priority issue because it does not prevent users from fully using Twitter. We do not expect to have this issue fixed in the immediate future for this reason.” (more…)

Twitter E-Mail Not Phishing Scam

twitterpasswordThis morning, several Twitter users woke up to e-mails from Twitter saying,”“Due to concern that your account may have been compromised in a phishing attack that took place off-Twitter, your password was reset,” which was then followed by a link to see what their new password was changed to.  To most smart internet users this looks like a phishing attack and scam.

However, the e-mail is indeed from Twitter, and the social network was taking precautions.  (more…)

Twitter Off The Twitter Plateau

twitterA few months ago, Twitter CEO & co-founder, Evan Williams talked at the Web 2.0 Summit about how Twitter’s growth was slowing.  Since then, Twitter’s growth had actually declined.  At least until this new year. 

Twitter’s numbers in January hit record numbers, meaning that Twitter’s growth could be continuing to climb very soon.  First the numbers of tweets was actually record breaking.  Twitter users posted more than 1233.8 million tweets  in January.  And as high as that number is, it’s not that surprising, since the number of tweets each month has been constantly growing month after month.  However, in January 2009 there were only 76.6 tweets posted.  (more…)

Can Twitter Be The News?

twitternewsA few weeks ago when I talked about the future of social media, one of the things I mentioned was how Twitter was going to become our news source.  Next month, five journalist are actually going to test out the method of only getting news from only Twitter and Facebook.  The “Behind Closed Doors on the Net” experiment’s goal is to see if the journalist can actually write articles based on facts mentioned on the social networks.  The only way to do that, is take away and block all other communication technologies.  That means no phone, radio, or clicking on links attached to the social networks. 

I’m looking forward to seeing how the journalist do in the experiment.  Can anyone really just get their news from Twitter and social media alone?  I say “Yes & No.”  I think Twitter is a great tool for overviews, and for discussion.  However some stories are best told by social media.  The Iran election from last summer is a great example.  Although journalist were banned from covering it, the citizens of country took our their cameras, and shared what was happening with the rest of the world.  While this was everyone’s only option to learn about developments, it opened the doors to citizen journalism, allowing anyone to tell a story, and in some cases, like this situation, made the story more real.  (more…)